Professional Overview
With 12 years of experience in IT, I offer a solid track record of strong analytical and problem-solving skills in intranet/internet-based application development and documentation. Highlights include:
- BUSINESS ANALYSIS: Wrote and edited requirements, documented implementation procedures, edited workflow diagrams, and reviewed functional specifications.
- SOFTWARE DEVELOPMENT: Advised on areas such as usability, interface design, functional design, and documentation.
- TECHNICAL COMMUNICATION: Five awards for business and technical writing, two publications, plus strong presentation skills. Experienced working with remote teams.
Selected Industry Experience
- Medical device development
- Disease management
- Public safety and towing
- Supply management
Roles
Business Analyst
- Gathered requirements for web services integration, infusion system software, and public safety database applications.
- Analyzed functional specifications.
- Participated in user group meetings.
- Diagrammed process flows and work flows using Visio and UML, and created mockups.
Technical Editor
- Directed formal documentation review meetings.
- Served on documentation standards committees.
- Technical writing competition judge.
Technical Writer
- Created documentation according to industry standards and corporate style guides.
- Three professional awards for technical writing.
- Conference presenter.
Web Designer
- Consulted with developers on UI design for usability and accessibility.
- Designed and provided content for corporate and project team web sites.
- Primary department contact for browser-based projects.
- Served on usability and web standards committees.
Other projects
- Completed usability project for executive management team.
- Served as interim program manager that included vendor management and interfacing with all departments.
- Designed and delivered software training to Fortune 500 companies and government agencies.
Awards
- STC Excellence Award, Software Manuals
- STC Achievement Award, Technical Newsletter
- IABC Spectra Merit Award: Editorial Writing
- IABC Spectra Merit Award: Feature/Recurring Column Writing
- IABC Honorable Mention: Publication Design
Publications
- "Taking a Second Look at Screen Captures" Intercom. XLVIII (June 2001) 18-19.
- "Developing WebHelp: What 'How-to' Design Doesn't Always Tell Us!" In Proceedings of the 45th International Technical Communication Conference.(17-20 May 1998, Anaheim, CA) Arlington, VA: Society for Technical Communication, 1998. VC 294-296. Co-author Mary Ann Eiler, Ph.D.
Education & Professional Development
- B.A. - Northeastern Illinois University
- Graduate Work: Technical Communication Program - IIT
- Graduate Work: Data Communications, Writing - DePaul University
- Information Mapping™ for print and online/web
This page last updated on November 27, 2006 © Copyright 2006 KathyBright.com